Return Policy
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We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returns and refunds.
Return Period
You may return eligible items within 30 days of the original purchase date. The return period begins on the date you receive the item.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging with all tags and labels attached.
Items returned after the 30-day period may not be accepted unless required by applicable law or at our sole discretion.
Return Conditions
All returned items must be in their original condition, unused, and unopened. Items must be returned with all original packaging, tags, labels, and accessories included.
Items that show signs of wear, damage, or use beyond what is necessary to determine the nature and characteristics of the item may not be eligible for return.
We reserve the right to refuse returns that do not meet these conditions or to charge a restocking fee for items returned in unacceptable condition.
To initiate a return, please contact us using the contact information provided below. We will provide you with return instructions and a return authorization number.
Cost of Return Shipping
If you are returning an item due to our error, such as receiving a damaged or incorrect item, we will cover the cost of return shipping.
If you are returning an item for any other reason, you are responsible for the cost of return shipping unless otherwise specified.
We recommend using a trackable shipping method and purchasing shipping insurance, as we are not responsible for items lost or damaged during return shipping.
Original shipping charges are non-refundable unless the return is due to our error.
Return Process
To return an item, please contact us within the return period to obtain a return authorization. Include your order number and the reason for the return.
Once your return is authorized, we will provide you with return instructions, including the return address and any special handling requirements.
Please include the return authorization number with your return shipment. Returns without authorization may be refused or delayed.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed according to our refund procedure.
Please allow 5-10 business days for us to process your return after we receive it.
Non-Returnable Items
Certain items are not eligible for return, including:
Items that have been used, damaged, or altered after delivery
Items without original packaging or missing tags and labels
Items that are personalized, customized, or made to order
Items purchased on final sale or marked as non-returnable
Gift cards and digital products
Items returned after the return period has expired
General Legal Requirements
This return policy complies with applicable consumer protection laws. Your rights under local consumer protection legislation are not affected by this policy.
If you are located in a jurisdiction that provides additional return rights, those rights will apply in addition to the terms outlined in this policy.
We reserve the right to modify this return policy at any time. Changes will be effective immediately upon posting to our website.
If you have any questions about your return rights, please contact us or consult with a consumer protection agency in your jurisdiction.
Order Cancellation Policy
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.
To cancel an order, please contact us as soon as possible. If your order has already been processed or shipped, we will not be able to cancel it, but you may return it upon receipt.
If you cancel an order before shipment, we will refund the full amount, including any shipping charges, within 5-10 business days.
If we are unable to fulfill your order for any reason, we will cancel the order and provide a full refund, including any shipping charges.
Refund Procedure
Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 10-14 business days, depending on your payment provider's processing time.
Refunds will be issued in the same form of payment used for the original purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.
If you do not receive your refund within the expected timeframe, please check with your bank or credit card company first, then contact us if the issue persists.
We reserve the right to refuse refunds for items that do not meet our return conditions or for returns that violate the terms of this policy.
In cases where a refund is issued but the item is not returned, we reserve the right to charge the original purchase amount to your payment method.
Contact Information
For questions about returns, refunds, or to initiate a return, please contact us:
Khiphloxkhon
1902 Hillside Ave
Indianapolis, IN 46218
United States
Email: request@khiphloxkhon.world
Phone: +1 317 419 3848
Please include your order number and a detailed description of the issue when contacting us about a return or refund.